Graine de Malice's Life-long Guarantee
The most effective way to combat the programmed obsolescence of products
Because we fight against programmed obsolescence and place our demand for quality and durability at the top of our list of priorities, we offer a Life-long Guarantee on all our non-consumable products.
Below you will find out how, and under what conditions, you can benefit from our Life-long Guarantee:
UNE UTILISATION NORMALE DES PRODUITS
Cotton buds are made for your ears, bread bags are not suitable for carrying rubble during your construction works, and the natural textiles our products are made of should not be washed at inappropriate temperatures or soaked in bleach or any other fibre-destroying product... It goes without saying, right?
The Life-long Guarantee applies on condition that the product is used as described on the Graine de Malice website.
Graine de Malice's Life-long Guarantee is free and applies automatically to the purchase of any of our products.
Moreover, the guarantee is transmissible, so if you give one of our bread bags to a friend of yours, remember to explain to her that this product is unique and will accompany her during her whole life. And even when it is worn out, your friend will be able to benefit from Graine de Malice's Life-long Guarantee.
The Life-long Guarantee only applies to natural persons, it does not cover the use of our products in a professional context. To take advantage of this guarantee as a professional, please contact us at the time of your purchase and we will adapt our offer to your request.
HOW TO USE GRAINE DE MALICE'S LIFE-LONG GUARANTEE?
If you have any problems with any of our non-consumable products, we ask you to:
1) Contact us by phone, e-mail or post
2) Detail the problem as precisely as possible and if possible include photos or videos
3) If the product can be recycled or repaired, we ask you to send us the product
4) Finally, we will send you the repaired or replacement product
WHAT IS COVERED BY THE LIFE-LONG GUARANTEE
Graine de Malice's Life-long guarantee covers normal wear and tear of the product due to time and repetitive use, but also abnormal wear and tear of the product, such as seams coming loose and parts coming off.
WHAT IS NOT COVERED BY THE LIFE-LONG GUARANTEE
Graine de Malice's Life-long guarantee does not cover consumables, such as soaps, deodorants, shampoos, etc. It does neither cover damage caused by improper use of the product, poor maintenance, damage caused by a sharp instrument (scissors, knives, etc.), or damage that does not interfere with the use of the product (scratches, discolouration, scratches, stains, traces of mould).
The Life-long Guarantee does not cover loss or theft of the product.
APPLICATION OF THE LIFE-LONG GUARANTEE
Under this Life-long Guarantee, Graine de Malice offers to repair or replace the item if the defaults are irreparable.
In a concern of permanent satisfaction of our customers, Graine de Malice ensures a frequent renewal and improvement of its product range. In this context, we may not be able to replace the article with the same model. Therefore, Graine de Malice reserves the right to offer you a similar article and/or one with the same characteristics of use.
Under no circumstances does the Life-long Guarantee allow the refund of the defective product.
Any request for replacement by activation of the Life-long Guarantee is subject to an inspection of the product by exchange of photos, videos or any other virtual means available, as well as to a verification once the product is returned.
The cost of returning the goods is charged to the consumer.
The shipping costs of the new or repaired product are borne by Graine de Malice. Consequently, Graine de Malice reserves the right to choose the way of delivery, and this for deliveries in Belgium, the Netherlands and Luxembourg.
Shipping costs to all other countries are at the expense of the consumer.
DO YOU NEED HELP?
You can contact us with any questions you may have. We are at your service to promote the reuse and repair of our products, in order to give you full satisfaction.
A waste-free world, a mere utopia? Perhaps not.